Support that answers
in seconds, at any hour.
AI agents that answer from your own docs, triage tickets, and escalate the hard cases to your team.
Most support teams aren’t slow because they’re lazy. They’re drowning in the same questions, asked a hundred ways, at all hours. We map how your support actually works, fix what slows it down, then build an AI agent that handles the repetitive load instantly and hands the rest to a human, so your team spends its time where judgment matters.
Start with Maggie for €3.99. Built around the helpdesk and docs you already use.
Slow, patchy support quietly costs you customers.
Most teams lose customers and burn out staff in the same handful of places, long before a ticket ever gets a thoughtful answer.
Questions wait hours for a reply
Customers expect help fast, and most requests land outside business hours. A ticket that sits overnight is a customer already shopping a competitor. Instant first response keeps them.
The same questions, over and over
Most of your volume is a handful of questions asked a hundred ways. Answering each one by hand is a waste of skilled people. An agent handles the repetitive load instantly.
The answer is buried in your docs
The information exists, but it is scattered across help articles, PDFs, and someone’s head. An agent grounded in your own docs surfaces the right answer in seconds.
One bad experience and they leave
Customers switch after a single slow or sloppy support interaction. Every dropped or delayed ticket is churn you could have prevented with a faster, more consistent response.
Your team is buried and burning out
Skilled support people spend their day on copy-paste answers instead of the cases that need them. Lifting the routine load keeps morale and quality up.
Answers differ by channel and agent
Email says one thing, chat another, and it depends who replies. A single grounded source of truth keeps answers consistent everywhere.
The math behind always-on support.
Fast, reliable answers are no longer a nice-to-have. The numbers make the case plainly.
Of customers will switch to a competitor after a single bad support experience, up nine points year over year. Speed and consistency are now table stakes.
Of CX leaders expect most customer interactions to be resolved without a human agent within a few years. The shift to AI-assisted support is already underway.
Of the workweek a typical knowledge worker spends just on email. For a support team, that repetitive inbox is exactly what an AI agent lifts first.
The front line, handled.
From the first question to a cleanly routed ticket, these are the places a support agent tends to pay off fastest.
Instant first response
Every inquiry gets an immediate, on-brand answer, day or night, so no customer waits and no ticket goes cold overnight.
Answers from your docs
The agent answers grounded in your own help articles, policies, and product docs, so replies are accurate and stay in sync as your docs change.
Triage & routing
Tickets are tagged, prioritized, and routed to the right person or queue automatically, so nothing sits in the wrong place.
Around-the-clock coverage
After-hours and overflow get handled without staffing a night shift, with anything urgent flagged for your team.
Human handoff
Sensitive, angry, or uncertain cases escalate to a person with the full conversation attached, so handoffs are smooth and nothing gets lost.
Insights & gaps
Recurring questions and doc gaps surface automatically, so you fix the root cause instead of answering the same thing forever.
How a request flows through your support agent.
The path your best support rep would run, every time, without a ticket sitting or an answer going inconsistent.
- 1
A question comes in
A chat, an email, or a form lands at 2am. The agent replies instantly with an accurate, on-brand answer drawn from your docs.
- 2
It resolves or it routes
Straightforward questions get fully resolved on the spot. Anything else is tagged, prioritized, and routed to the right queue.
- 3
Hard cases escalate to a human
Sensitive or uncertain tickets hand off to a person with the full context attached, so your team picks up exactly where the agent left off.
- 4
Everything is logged
Each interaction is recorded in your helpdesk, so your records stay complete and your reporting stays accurate.
- 5
Gaps become improvements
Recurring questions and missing answers surface automatically, so your docs and the agent keep getting better.
A bot on your homepage won’t fix support. A better process will.
Plenty of businesses drop a chatbot on the site, watch it give confident wrong answers, and quietly turn it off a month later.
The bot was never the answer. Scattered documentation, no clear escalation path, and answers that change by channel are the problem. AI dropped onto that mess just gives wrong answers faster.
So we learn how your support actually works first, ground the agent in a single source of truth, and build a clean human handoff before anything goes live.
That is why you never get a guessing chatbot from us.
A chatbot that guesses
You bolt a generic bot onto the site, it invents answers your team has to walk back, and customers trust it less than no bot at all. Money spent, goodwill lost.
A grounded agent with a human safety net
We ground the agent in your real docs, wire a clean escalation to your team, and tune it on your actual tickets, so the fast answers are also the right answers.
Built around the helpdesk you already run.
We plug the agent into your support tools, channels, and knowledge base, so there is nothing to rip out and replace.
Running something not listed here? We almost certainly integrate with it. The audit confirms it.
Fast answers that you can actually trust.
An AI agent on your front line should make customers more confident, not less. We build for that from day one.
Grounded answers, not guesses
The agent answers from your approved docs and says when it does not know, rather than inventing a confident wrong answer. You control exactly what it can speak to.
A human handles the hard cases
Anything sensitive, angry, or uncertain escalates to a person with full context. The agent takes the routine load; your team keeps the moments that need judgment.
We build practical guardrails, not legal advice. On data handling we work alongside you and your own counsel.
Your AI guide for fixing support.
Maggie is the friendly AI assistant who kicks off your project. She asks smart questions about your ticket volume, your docs, and where support slows down, so our human experts arrive already up to speed and your call counts.
- Asks the right questions about your channels, volume, and common tickets
- Maps your helpdesk, docs, and where answers get slow or inconsistent
- Works at your pace, with no pressure and no jargon
- Hands a complete brief to our experts before your call
From “where do I start?” to shipped systems.
Three clear phases. First we audit and plan, then we build, test, and deliver, and finally we maintain and keep improving what is live.
Find where AI actually fits, and leave with a roadmap you can act on.
- Register, then chat with Maggie solo for €3.99
- Bring the team in for full discovery at €15 per seat for a deeper interview
- A 1-hour expert advisory call is included once team discovery passes €75
- Receive your written roadmap with priorities, timeline, and a quote
Turn the roadmap into a working support agent, grounded in your docs, wired into your helpdesk, and tested on real tickets.
- You pick which support flows to build first
- We send a scoped proposal with fixed, project-based pricing
- We build across milestones with regular check-ins
- You receive a working, documented support agent ready to run
Once you are live, we keep everything running and keep improving it.
- We fully manage everything we ship for one flat monthly fee
- Token usage is billed at cost with no markup
- Monitoring, fixes, and small improvements are included
- Plans scale with your workload
Less than one churned customer.
The full roadmap costs less than the lifetime value of the customers you lose to slow, patchy support in a single month. It pays for itself the first time it saves a frustrated customer from leaving. Start with Maggie for €3.99, then bring the team in when you are ready.
Start solo
One person sits down with Maggie and maps how the work runs today, no call, no commitment.
- Guided discovery with Maggie, at your own pace
- Maps your process and tools so nothing gets missed
- See exactly where AI could fit
- Upgrade to full discovery anytime
Full discovery
1-hour expert advisory call included past €75
Bring in everyone who runs the work. The interview goes deeper, so your roadmap is built on the whole operation, not one view of it.
- A deeper, more in-depth interview for every seat
- Map every workflow, not just one
- A 1-hour expert advisory call once you pass the threshold
- A sharper, more complete roadmap as a result
Then: your full audit
Around €1,200–€1,800, scoped to your operation
After discovery, your complete tailored roadmap for your support operation, delivered in writing. We scope and price it to your operation, and only get to work once we both agree the opportunity is real.
- The process and doc changes that make answers fast and accurate
- A step-by-step build roadmap with timeline
- The exact helpdesk and channel integrations to wire up
- An initial quote to build and run it for you
Frequently asked
Will this replace my support team?+
No. It takes the repetitive, around-the-clock load off your team so your people spend their time on the cases that actually need a human. Many businesses use it to cover after-hours and overflow they could never staff for, and to make the support team they already have far more effective.
How does it avoid giving wrong answers?+
The agent answers from your own approved documentation, not the open internet, and it is built to say when it does not know rather than guess. You control exactly what it can speak to, and anything uncertain escalates to a human.
Does it work with my current helpdesk?+
Yes. We build around Zendesk, Intercom, Freshdesk, Gorgias, Help Scout, Front, and the major email and chat channels, so the agent lives inside the tools you already run. There is nothing to rip out and replace.
What happens with a tricky or upset customer?+
Sensitive, angry, or uncertain conversations escalate to a person with the full thread attached, so the handoff is smooth and your customer never has to repeat themselves.
Do I need to be technical or already use AI?+
Not at all. Most of the teams we work with are not technical. Our experts handle the setup, the integrations, and the jargon while you stay focused on your customers.
How fast can we be live?+
Your written roadmap typically lands within about five business days of your expert call. A first agent grounded in your top help articles often follows shortly after that.
Stop losing customers to slow support. Get the plan.
In a few short steps you will know exactly where a support agent fits, what it takes off your team, and what it costs. Start today with Maggie for €3.99.