Customer support
Free 30 minute call. Fixed-price quote in writing within 2 business days.
Agents
Guardrails
01Results
A customer who writes at night gets a reply from your docs while they are still on the page.
The agent answers the repetitive questions, so your people spend the day on cases that need judgment.
Chat, email and the help center give the same answer, drawn from your own docs, whoever is on shift.
Every week you get the questions your docs could not answer, so you can write the missing articles.
Published research
63%
Of consumers are willing to switch to a competitor after one bad experience.
75%
Of CX leaders expect 80% of customer interactions to be resolved without human intervention in the next few years.
02What the agents do
Works with
For a tool that is not listed, we check on the first call. If it has an API or an inbox, an agent can usually work with it. Phone support with a voice agent is a custom build.
03Guardrails
We build the guardrails. Legal advice on data handling comes from your own counsel, and we work with them.
04Process
01Day 0
02Within 2 business days
03Build
04Launch
05Which service fits
Standard version
Start here
First response, answers from your docs, triage and handoff inside Zendesk, Intercom, Freshdesk or Help Scout. It runs on Qoren with a spend cap, and you get a written handover.
From $2,000
Per workflow, fixed before we start. Qoren hosting from $39 a month, billed by Qoren.
Done-for-you agentsYour stack or rules
Use this for your own cloud and data residency, an in-house helpdesk or database, phone support with a voice agent, or account actions behind your own APIs.
Fixed-price quote
Scoped after a call. A written quote within 2 business days of receiving your brief.
Custom developmentAfter launch
We review answer quality and doc gaps every month, update the agent when your products or policies change, and fix anything that breaks.
Flat monthly retainer
Quoted to your setup. Model and hosting usage billed at cost, never marked up.
Support and maintenanceIf you have not picked a workflow yet, our AI consulting and audit (€1,200 to €1,800) works out which one to automate first. Every price is on the pricing page.
Other jobs we automate
Takes bookings, sends reminders and handles reschedules at any hour.
Reads invoices and forms and enters the data in your CRM or spreadsheets.
Drafts reports, posts and client updates on a schedule, for you to approve.
06FAQ
An AI customer service agent is software that answers customer questions, triages tickets and routes conversations on its own, grounded in your help center and policies. Ours lives inside the helpdesk you already use and hands anything sensitive or uncertain to a person on your team.
No. It answers the repetitive questions at any hour, and your people spend their time on the cases that need a human. It can also cover after-hours and overflow.
The agent answers only from documentation you approve, and it is built to say when it does not know. You decide which topics it can answer, and anything uncertain goes to a person.
Yes. We build around Zendesk, Intercom, Freshdesk, Gorgias, Help Scout, Front and the major email and chat channels, so the agent lives inside the tools you already run.
Sensitive, angry or uncertain conversations go to a person with the full thread and a short summary attached, so your customer does not have to repeat themselves.
A done-for-you support agent on Qoren starts at $2,000 per workflow, fixed before we start, plus Qoren hosting from $39 a month billed by Qoren. Custom builds on your own stack get a written, fixed-price quote within 2 business days. Model usage is billed at cost.
Your written quote states the timeline before you commit. A first agent that answers from your top help articles is a standard workflow on Qoren. You see it answering your own tickets every week of the build.
On the call you talk to the engineer who would build your support agent. If you would rather send a brief, you get a written, fixed-price quote within 2 business days.
Free 30 minute call. Fixed-price quote in writing within 2 business days.